Have you ever experienced excellent customer service? I define the goal of customer service as "Making it right for the customer." Yesterday, I had a great experience with Pricepoint.com. I had received a Sette Heart Rate Monitor as a gift which was direct shipped from Pricepoint earlier this spring. After having to replace the battery several times (I diagnosed the problem as a faulty battery cover), I called to find out if there were previously reported problems with this model or it's battery cover. The gentlemen from customer service quickly located my order having only my name and shipping address. He then stated, "Then what you need is a new chest strap, is this correct?" I was amazed that he had listened so well and had identified through my rambling what was needed to make it right. He also asked if the watch (receiver) was working fine or if I thought it needed to be replaced also. After confirming all I needed was the chest strap, he finished the order and let me know that the replacement should arrive on Friday. This transaction took about 7 minutes and I was delighted with being able to resolve this problem so easily. Of note, Pricepoint's slogan is "where price is the point." I have used them in the past because price was the point, but today I learned that customer service is also their forte. "Customerservicepoint.com" would not work as well as a website address. Thank you for creating value for this customer.
